Solving playback issues

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JeffBeck55
Level 7

Free Month Showtime Sound Problems

I signed up for the one month free showtime offer, and watched one or two episodes of Billions. When I came back on a day later, I could access another episode, but the sound was screwed up. Like two sound tracks were running at once. Any Ideas what to do??

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: Free Month Showtime Sound Problems

Hey @JeffBeck55

Thanks for bringing this to our attention.

Does the same issue occur when accessing a different content in the same channel? If it only happens on specific content and episode, please provide here the title and episode number so we can look into it.

Please keep us posted.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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