Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Doebcut-127
Level 7

FAWSOME CHANNEL WON'T PLAY

We loaded the FAWSOME channel to our ROKU stick today and are disappointed with the playback. 

All our other ROKU channels are playing back fine. 

The FAWSOME channel is having issues with a spinning wheel that displays interrupting the stream. The wheel counts up by percentages and then the movie plays. 

We watch the movie a few seconds to maybe 30 seconds at most and the whole thing described above starts again. 

We tried using ROKU CAST ALL CAST app version 2.8 to cast a FAWSOME movie from the FAWSOME app but the same thing happened.

We have many channels loaded onto our ROKU stick and none of them have this issue. 

Thanks for taking the time to read this message and possibly suggest a solution. 

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