Solving playback issues

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Donk1
Level 7

Express 3930 on 720p TV - error code 020?

Roku  Express

3930

X00400F9L65V

i have multiple Roku devices that work fine. this is on an old 720 TV. How do I get rid of error code 020? Suggested steps in screen don’t work. I’m told my model doesn’t get Roju support.

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3 REPLIES 3
RokuDanny-R
Roku Employee
Roku Employee

Re: Express 3930 on 720p TV - error code 020?

@Donk1

Thanks for the post.

We would suggest taking a look at the information provided by our Support page here: Fix an HDCP error

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lora
Level 8

Re: Express 3930 on 720p TV - error code 020?

Your Fix a HDMI fix does not work!

I've tried 4 times, rebooted everything and still the same error code 020

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RokuMary-F
Roku Employee
Roku Employee

Re: Express 3930 on 720p TV - error code 020?

Hi @Lora,

Thanks for posting in the Roku Community!

If you are still experiencing an issue with an HDCP error after following these steps,  please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Regards,
Mary

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