Solving playback issues

[terrijohnson888]

I cant watch NBC live anymore and all I get is this Error code. Help

[JWS9518]

Try logging out of the app and then log back in.

Try unplugging power for 60 seconds.

[makaiguy]

@terrijohnson888-

Cloudpath is an access authorization system used by The NBC/Universal family of channels, and possibly others.  Cloudpath errors usually deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication.   
 
One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and authenticating with your TV provider credentials.  If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.

[ghhdsnook1]

still came back with same error

trouble re-authentiating chanels locked out nbc hgtv food network bravo . have done all of the fixes always comes back must re-authenticate just have internet thru gvtc no cable . 2weeks now 2.4 gb

[ghhdsnook1]

trouble re-authentiating chanels locked out nbc hgtv food network bravo . have done all of the fixes always comes back must re-authenticate just have internet thru gvtc no cable . 2weeks now 2.4 gb

have bben doing this for 3 weeks and doesn't work

[JWS9518]

HGTV Go and Food network require a cable/satellite/provider subscription to watch.  Do you have some type of cable/sat/streaming channel provider that includes those as part of the package?

[AvsGunnar]

@ghhdsnook1 

Are you using GVTC TV as part of your internet package?  If so, try following @makaiguy advice of logging out of the GVTC TV channel/app if currently using.

https://gvtc.com/residential/tv

https://channelstore.roku.com/details/55810cac5ce1a27a366fd3d1610ccfec/gvtc-tv