Solving playback issues

[alandmel5]

The Channel is "E" no directions as how to fix ?

[RokuKariza-D]

Hello @alandmel5 

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Kariza

[makaiguy]

@alandmel5-

Cloudpath authorization errors deal with channels that require authentication to a TV provider account and use the Cloudpath service to manage this authentication. The NBC/Universal family of channels are known to user Cloudpath, I don't know if others do too.

One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again and authenticating with your TV provider credentials once again. If this fixes the problem for that channel it typically fixes it for all channels in that family that use Cloudpath authentication.

[kb2828]

How do you delete NBC on Roku to correct the cloud path error code

[RokuERey]

Hi @kb2828,

Thanks for making your first post here in the Roku Community!

We are available to assist you! This is a stand-alone app, I suppose. Select the channel tile to be removed, press the star * button on your remote, and select Remove.

If this doesn't work, please let me know so that we are able to expand it.

Thanks,
Rey