Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GTGeek88
Level 7

Does Roku offer support or are we just on our own?

I thought (haha, silly me) that I'd be able to report a problem to Roku via email or a web site form and maybe even submit some pictures. It seems Roku does not offer much in the way of support (so far, I can't find anything they support). Is there such a form or an email to use? (I suppose I could just try support@roku.com.) I know that if this is the level of support they offer - which seems to equate to "ask the community, otherwise go away" - I'll never be buying another Roku unit or recommend one to anyone.

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renojim
Community Streaming Expert

Re: Does Roku offer support or are we just on our own?

Only some devices are offered chat support at https://support.roku.com/contactus .  If you have an Express or other inexpensive device this forum and their web pages are all you get.  From what I've read here, you're probably better off with this forum.

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