Solving playback issues

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Newrider
Level 7

Distorted image on reciever

I got a denon reciever avr x4400h and when I have a roku 4 player plugged in and when the roku player is awaken and the reciever turns on a distorted image comes on. If I turn off the reciever and turn back on the image is fixed. Also if I unplug and plug back in the hdmi cable the image is fixed, it happens only when the roku is in sleep mode and only when its plugged in reciever. I tried straight to my TV and the roku works fine no issues, is it the reciever?
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5 REPLIES 5
renojim
Community Streaming Expert

Re: Distorted image on reciever

It could be the receiver.  It sounds like an HDMI handshaking issue.  Have you looked for any firmware updates for the receiver?  You might want to try a different HDMI cable as well.

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Newrider
Level 7

Re: Distorted image on reciever

I tried other Hdmi issues and my other devices work fine with the reciever. I called denon the reciever manufacturer and they said sounds like an handshake issue is there a fix?

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renojim
Community Streaming Expert

Re: Distorted image on reciever

@Newrider                                                                                                           

Perhaps @RokuDanny-R knows if there are any known issues with that receiver.

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Newrider
Level 7

Re: Distorted image on reciever

I turned of standby and auto power saving and now I'm not having the issue weird has to be  coincidence right? I was just trying different settings.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Distorted image on reciever

@Newrider

Thanks for the post.

If you connect your Roku device directly to your TV, are you experiencing the same issue?

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have more information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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