Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Disney plus- losing video

I am using a roku streaming player that is hooked up to surround sound system.  Recently I logged on to the disney plus app and when I select a movie or show I can hear the movie/show but lose picture.  It almost seems as if the Roku gets turned off but still have audio.  Any ideas?

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