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Disney plus Bundle - ESPN+ not working
I upgraded to Disney’s bundle (Disney+ with Hulu, and ESPN+. The new bundle works perfectly on all of my non-Roku devices and smart TVs, but not on my Roku TV or even the Roku IOS app. I can access...
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I've just spent 2 hours trying to figure this out....everything works with ESPN+ on my PC but it's kind of jittery. My brand new Roku Stick does not work with ESPN+ verification method. I have no "provider" (it used to be DirecTV but they are in a contract dispute now with ESPN). I can't believe this problem has not been fixed in 4 months!!!
LGSteve To activate ESPN Plus open the ESPN app on your Roku device. Go to settings. Do not select choose TV provider. Scroll down to my disney account. Enter your email and password used for your Disney account and you should be logged into ESPN Plus.
Thanks for trying to help. When I try to access the older US Open shows, it's popping up "Connection Error / We are unable to connect you to the service. Please verify that you are connect to the internet and try again".
I had contacted ESPN tech support via chat and I thought I was okay after they "refreshed" my account but after the call, I was back in the loop of either (1) re-validating my device with their activate request or (2) Connection Error as above.
What a joke this is, except I've got a subscription I can't use on my TV. When I try to watch on my PC, it's a very herky jerky video and not suited to a high speed sport like tennis.
Hi, LGSteve.
Thanks for keeping us posted.
It seems like this is an issue within the app exclusively since it also happens when you try to stream via your PC. In cases like this, we highly recommend you continue coordinating this with their Support team.
Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider.
Thank you for your patience and understanding.
Regards,
CarlyRokuCarly this being an issue that ALL Roku users that want to stream ESPN + on Roku have, could Roku reach out to ESPN/Disney on behalf of your Roku users to make sure that ESPN prioritizes this on their end?
we can all call ESPN as it has been suggested multiple times in this thread, but the problem that the ESPN customer support person that ‘picks up the phone’, won’t likely have the autonomy to solve the issue.
thanks
From my chat session with ESPM+ Support 2 minutes ago.
I see. Thanks for that information. It seems like this issue only occurs if ESPN+ is used with a Roku device. I went ahead and checked here on our end we are currently working with Roku hand and hand to resolve this issue. Currently, there is no estimated amount of time but our technical teams are working on it urgently and working hard to get everything up and running. We're really sorry to be holding you up today!
They suggest I try another device, like my PC or tablet!
I did that. I still get activate with TV provider stop screen.
Welcome to the Roku Community, Chuckeee!
Thanks for reaching out here and for letting us know about this.
Perhaps you can directly contact either Disney Plus or ESPN Plus Support for further information about this as Roku doesn't manage channel login or authentication.
You may also refer to the URL prompted on the screen.
You may visit this website to help you:
We hope you find this information helpful.
Warm regards,
CarlyCarly, it may not be Roku overseeing the specific streaming channel apps, however, they bear some of the responsibility since it is THEIR product which is at the root of the problem. No one is reporting any of these problems when using any other manufacturer's devices.
