Channels not connected to the internet
I have internet and can watch channels but if I use * to go to options for any app it says not connected to the internet. So no options show up. This is happening to both rokus. I have reset the internet connection. I have restarted roku. I have restarted the router. I have not reset the rokus as I don't think this is the problem since it is on both rokus unless it is a software version issue.
Here is what I have
Model 4640X - Roku Ultra
Software version 13.1.4 - build 1512-29
Any help would be appreciated
Thank you for posting here in the Roku Community, sprintcowboy!
We understand that your Roku device is experiencing issues with channels that are not connected to the internet, and we're here to assist you with this matter.
These error messages may be caused by a network issue preventing your Roku streaming device from properly opening an app. This can be due to a weak signal or an issue with your internet provider.
- If you are connected to the Wi-Fi, refer to How to Improve the Wireless Connection article for more information
- If you are using a wired connection, follow the steps on how to connect your Roku streaming device using Ethernet.
In the meantime, please try restarting both the router and the device and using a mobile data hotspot to see if it makes any difference.
Hope this helps!
Thanks,
JharraOkay got it working. apparently the NFL channel was the problem. I was able to uninstall the channel with the roku android app. I did that last night and did not think it worked because it just kept spinning for awhile on the phone and was still there in the TV. Today the NFL channel was gone on one of the rokus. So installed it again and it did not show up in the list of channels. Restarted the roku and still not in the list. Roku crashed and did its own restart. Then it was there and the options box had options and the other channels had options in the popup box. This also fixed the other roku at the same time all I had to do was a restart on that one and it worked too.