Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Caption toggle exits out of video

I am trying to watch a show with captions through Amazon on my Roku LT. My Roku settings have captions set for always on but they weren't showing up so I pressed the asterisk on the remote which normally brings up the menu to turn captions on or off. Instead pressing the asterisk keeps closing out of my video and taking me to home. Have tried restarting Roku and double-checked settings. 

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