Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Cannot not us my Sony TV remote to turn TV on/off no volume control.

Roku Express is overriding the Sony Remote control for my TV. Cannot turn TV on/off or adjust volume nor use other Sony TV features required to be inputted from the Sony Remote.  Sony remote is working fine and has active IR beam. I tried it on other Sony TV's in the house and it works for them but TV hooked up with Roku. This problem is fairly new and I had no problems before. Sony says that somehow Roku Express has overridden and/or shunted the Sony TV remote from communicating with the TV. Even after a Sony factory reset and reinstalling Roku the Sony TV remote cannot communicate to use other TV functions. I can't switch over to my DVD player, adjust audio, etc.  The TV and Roku have a strong network connection so that is not the issue. HELP!

0 Kudos