Solving playback issues

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A14fox37
Channel Surfer

Cannot connect to iplayer

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I cannot connect to iplayer. When I first bought my tv a couple of months ago it worked. Now I get

"app unavailable

This app is unavailable right now. Please try again later"

 

I've tried several time but still the same message.

Please advise.

Thanks

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Cannot connect to iplayer

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Glad to see you here in the Roku Community, @A14fox37!

Thanks for informing us about the issue you're having with your iPlayer. We want to help you sort this out so you can resume streaming soon. 

You might try this quick fix below to see if it'll do the trick:

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

For more troubleshooting steps, visit this support article: Issues playing content on your Roku device.

We hope you will be streaming in no time.

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Cannot connect to iplayer

Jump to solution

Glad to see you here in the Roku Community, @A14fox37!

Thanks for informing us about the issue you're having with your iPlayer. We want to help you sort this out so you can resume streaming soon. 

You might try this quick fix below to see if it'll do the trick:

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

For more troubleshooting steps, visit this support article: Issues playing content on your Roku device.

We hope you will be streaming in no time.

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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