Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Suzy22
Reel Rookie

Can’t switch to other hdmi connection

Jump to solution

Roku ultra issue:  the Roku is connected to hdmi2.  When I try to switch to live tv on hdmi1, my Sony tv initially goes to hdmi1, but if I touch any button on the cable remote (for hdmi1 live tv) the tv immediately switches back to hdmi2, the Roku.  I have had many other Rokus connected to this tv and this has never happened.

0 Kudos
2 Solutions

Accepted Solutions
AvsGunnar
Community Streaming Expert

Re: Can’t switch to other hdmi connection

Jump to solution

@Suzy22 

It may just be a little conflict with the remote and CEC features.

Try disabling Roku's 1-touch Play feature.

Settings/System/Control other devices/1-touch play (Uncheck to Disable)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

View solution in original post

0 Kudos
Suzy22
Reel Rookie

Re: Can’t switch to other hdmi connection

Jump to solution

Thanks! I unchecked it and we’ll see how it goes over time.

View solution in original post

0 Kudos
2 REPLIES 2
AvsGunnar
Community Streaming Expert

Re: Can’t switch to other hdmi connection

Jump to solution

@Suzy22 

It may just be a little conflict with the remote and CEC features.

Try disabling Roku's 1-touch Play feature.

Settings/System/Control other devices/1-touch play (Uncheck to Disable)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Suzy22
Reel Rookie

Re: Can’t switch to other hdmi connection

Jump to solution

Thanks! I unchecked it and we’ll see how it goes over time.

0 Kudos