Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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pinebound
Level 7

Can't get message off of screen

Connected to internet and all apps are working fine.
There is a message "I can't reach the internet right now. Check your modem or wireless connection and try again"
I can't get message to won't go away. #Roku please help, it blocks the close captions.

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Can't get message off of screen

Is your TV a smart TV with a Roku device connected to it?  That message could be coming from the TV.  I've never seen such a message on any Roku device.

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pinebound
Level 7

Re: Can't get message off of screen

no. it's a regular tv

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renojim
Community Streaming Expert

Re: Can't get message off of screen

Does it happen on all channels/apps or just one?  What's the model number of the TV?

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