Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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townshiya
Level 7

Can not see my program but can hear.

Hello

I have roku on my TV and I can hear my program on cbs but, can not see it. It happens on two or three other channels. Does anyone know why I can't see it?

Shi

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Can not see my program but can hear.

Hi @townshiya,

Welcome to the Roku Community!

We would like to know how to identify and resolve any playback issues. I have a few questions to better understand the behavior you are seeing:

  1. When did this issue first start occurring?
  2. What Roku model device are you using?
  3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

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