Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sprout
Level 7

CBS on demand not working

Anyone else having the CBS problem with on demand episodes not loading?

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2 REPLIES 2
RokuMary-F
Roku Employee
Roku Employee

Re: CBS on demand not working

Hi @Sprout,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. A few questions here to better understand what you're experiencing:

  1. Are you using a Roku TV or a Roku device?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. Are you receiving error messages or codes when accessing the channel
  4. What troubleshooting steps have you taken so far to try to resolve the issue
  5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
  6. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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Sprout
Level 7

Re: CBS on demand not working

Still not working

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