Solving playback issues

[chadfrey1]

Today I cannot watch shows on BYUtv, movies and live seem to be fine. I’ve updated the app, redownloaded the app, restarted the roku. Not sure what else to do. 

[RokuCarly · Accepted solution]

Warmest welcome here in the Roku Community, @chadfrey1!

It is appreciated that you've brought this to our attention and we'd be more than happy to suggest some troubleshooting steps to help you get back on streaming the BYUtv channel again.

Kindly follow the steps provided below precisely to work:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Visit our Support article to learn more about How to solve a playback issue.

Once again, we apologize for any inconvenience this may have caused you and appreciate the troubleshooting steps you've attempted.

Best regards,
Carly