Solving playback issues

[sapper164]

I have tried EVERY suggestion. I can't remove the app, restart the app, I've reset the TV, having to reinstall every streaming app I use, unplugged turned off and on, and repeatedly get emails from BritBox saying we've discovered the problem, (it's with ROKU,) and we're working on a fix. Meanwhile ROKU wants to sell me the new BritBox On Roku TV app....but I've got a subscription through March. Why the he// would I pay for overlaping subscriptions? Bottom line? All parties know about this issue but money is more important that customer service. 

[sapper164]

I did exactly the same. No help.

[sapper164]

Same exact situation with me and all Roku rep told me is ill have to install the BRITBOX ON ROKU TV app for 899 a month...but I have an account with BRITBOX right now. She said you'll have to take that up with BRITBOX but they don't do refunds.....so WTH????

[sapper164]

Yes!!!! Looks like a ROKU issue not a BritBox issue. Tired of one hand not knowing what the other is doing.

[sapper164]

We've done everything suggested!!! Read the posts!!!!! We've shut off, turned on, unplugged, rebooted, uninstalled,(when possible), reinstalled, reset to factory settings, (requiring reinstalling every app), We've done EVERYTHING.  

[RokuJanadeeK]

Hi @sapper164,

We apologize for the inconvenience this has caused.

May we know if the issue occurs with all your devices? Also, what is your device's running OS? Lastly, have you also tried reaching out to the channel provider? You may have exhausted the troubleshooting steps, and since this is an isolated issue, getting in touch with the provider might help.

Please keep us posted.

Regards,
Janadee

[Wenzen]

I have been having this same issue for months now! And still getting billed for it… I’ve done everything I could find, including what I’ve found so far here tonite.

it’s my Fav channel & it’s really bumming me out!

in the beginning I talked w both Roku & Britbox cust service.. both blamed the other… wasn’t fixed.

and now I’ve been abit busy having surgeries.. to deal w this.

please tell me they’ve Finally figured this out??!

[Wenzen]

The app works just fine on my other devices..: iit just will Not load on the Roku homepage. It’s obvious this is a widespread problem, and hat I would Think, after these Months of the issue, that Someone would have figured this out?!

[Wenzen]

And as stated previously, yes, I contacted Both providers. Each blamed the other, and obviously the issue remains… months later…

It works on my iOS devices… just not on the Roku homepage, on my nice big tv. This is Really getting frustrating…

[R_B1]

I have the same problem with Britbox not loading. Very frustrating that you pay for a product and it stops working and no one has a real solution.