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jmarksweeney
Reel Rookie

Brassic series every episode goes straight to blank screen

Been trying to watch Brassic for a few weeks now but every episode goes straight to blank screen at start of episode????

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Brassic series every episode goes straight to blank screen

Hi @jmarksweeney,

Welcome to the Roku Community!

Thanks for contacting us; we'll gladly assist you further with your concern.

Please try to restart your Roku device first by going to Settings> System> Power> System restart. (If you do not see a Power submenu, skip to the next step.)

Try doing this and see if it helps with what you're experiencing.

Kind regards,
The Roku Community Team

John
Roku Community Moderator
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jmarksweeney
Reel Rookie

Re: Brassic series every episode goes straight to blank screen

I am trying to watch on a laptop.... I can watch some other shows. seems fairly indiscrimainate. 'Brassic' I have tried on multiple days and still nothing.

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Brassic series every episode goes straight to blank screen

Hi @jmarksweeney,

Thanks for your response!

We would like to take a closer look into this issue.

Could you please tell us which channel, website, and browser you are using to access the Brassic TV series, and when this issue began?

If you have multiple devices, we suggest you try to replicate it and see if the issue occurs. We will wait for your response.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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