Solving playback issues

[Hopeitworks]

I have a streaming stick that has been working then overnight it stopped. Roku bounces then goes to - no signal.

[RokuArjiemar · Accepted solution]

Hello! @Hopeitworks,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding the no-signal issue with your Roku device. We are happy to assist.

This article is for users who can power up their Roku player but cannot see the picture on their TV. If your player will not power on or you do not hear sound, review the suggestions in the appropriate article below:

• What to do if you cannot hear sound from your Roku player
• What to do if your Roku player will not power on

Make sure your Roku player is connected directly to the TV. If it is connected to an audio/video receiver (AVR) or soundbar, disconnect it and connect it directly to the TV. This will remove any issue with the AVR or soundbar and make it easier to troubleshoot the problem.

First, ensure the TV is turned on and press a button on the Roku remote control to ensure the device is not in standby or screensaver mode.

For troubleshooting steps, please see this article: What to do if you cannot see the picture from your Roku® streaming player on your TV.

Thanks,
Arjiemar

[Billyk379]

Bouncing Roku logo, then no service signal after update

[RokuEmmanuel-D]

Thanks for chiming in, @Billyk379!

Looks like you’re having a problem with your Roku Streaming Stick, but no worries—we’re here to help you get it working again!

Have you thought about switching to a different port on the TV to see if anything changes? If that doesn't help, let's try to figure out what's going on. If you have another TV around, plug it in there and see if it acts the same way.

Let us know how things turn out!

Roku Community Team