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ravensrku's avatar
ravensrku
Binge Watcher
10 months ago

Blue screen when hitting back button in Xfinity Stream App

When watching live TV in the Xfinity App, my Roku screen is switching to a blue/purple screen when I hit the back arrow instead of the TV guide where I change channels. I have to hit the home button and go back into the Xfinity App to get out of it. Rebooting the Roku hasn’t helped nor has deleting & reinstalling the Xfinity App.

I first reported this issue on 05-24-2023, Issue ID 7J-207-543, when the audio was going out of sync and hitting the back button reset it.

Model: 4800X - Roku Ultra
Serial number: X01000X6F7J (S02A20D6F7J)
Software version: 13.1.4 • build 1510-C2
GC version: 12.1.17
Timestamp: 2024-09-07T22:56:57Z
Issue ID 7J-361-376
Xfinity Stream App v 6.14, no updates available

Steps to reproduce the issue you are seeing: Hit back arrow to get to TV guide while watching live TV in Xfinity Stream App.

app playback

1 Reply

  • ravensrku's avatar
    ravensrku
    Binge Watcher
    10 months ago

    Any report on this?

    Issue report tracker

    Model: 4800X - Roku Ultra

    Serial number: X01000X6F7J (S02A20D6F7J)

    Software version: 13.1.4 • build 1510-C2

    GC version: 12.1.17

    Timestamp: 2024-09-09T16:43:17Z

    Please use issue ID 7J-363-883 to report the current issue.

    Xfinity Stream App v 6.14, no updates available

    Steps to reproduce the issue you are seeing: Hit back arrow to get to TV guide while watching live TV in Xfinity Stream App.