When watching live TV in the Xfinity App, my Roku screen is switching to a blue/purple screen when I hit the back arrow instead of the TV guide where I change channels. I have to hit the home button and go back into the Xfinity App to get out of it. Rebooting the Roku hasn’t helped nor has deleting & reinstalling the Xfinity App.
I first reported this issue on 05-24-2023, Issue ID 7J-207-543, when the audio was going out of sync and hitting the back button reset it.
Model: 4800X - Roku Ultra
Serial number: X01000X6F7J (S02A20D6F7J)
Software version: 13.1.4 • build 1510-C2
GC version: 12.1.17
Timestamp: 2024-09-07T22:56:57Z
Issue ID 7J-361-376
Xfinity Stream App v 6.14, no updates available
Steps to reproduce the issue you are seeing: Hit back arrow to get to TV guide while watching live TV in Xfinity Stream App.
