My Roku Ultra worked flawlessly for months until 2 days ago. Now, everything powers on, a menu pops up, and when I hit any button on my remote, I get a blank screen. The same thing happens when I use our universal remote or the app on my phone. I tried a full reset and it is still happening in the set up menu. I hit any button to continue my set up and get a blank screen. I have to power everything down and turn on again and then I get one click and a blank screen. Help please!! I tried searching but couldn’t find a solution for this problem. Apologies if someone has posted a solution already.
If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.