Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Chassity
Level 7

Black screen but I have sound

I Haven’t Had This tv a year and I can’t see the picture but I have sound 

 

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Black screen but I have sound

Hi @Chassity,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.

Does the issue only occur on a specific channel or all channels on your Roku device?

If you are having an issue with your Roku TV screen going black but can still hear the audio, as a first step, try unplugging your device for a 5-10 minutes then plugging the Roku TV back resolves the issue.

Please try doing this and see if it helps with what you're experiencing.

Many thanks,
Mary

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