Solving playback issues

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Varvil49
Newbie

Black Horizontal Line Only On Streaming Apps?

Yesterday my 65 inch TCL Roku TV just stopped working all of the sudden with no indication that anything bad was going to happen. Got stuck in factory reset and a black screen. I went out and bought a new one, the exact same TV and it’s been on twice. When I go to Netflix, Hulu, etc, a tiny thin horizontal black line appears and it’s super annoying because this tv has been out of a box for 12 hours. However, when I turn the TV off, go to the main screen, or I get on the Xbox it all goes away. 

I read that this stuff has happened before and likely got fixed by a software update?

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1 REPLY 1
RokuKariza-D
Retired Moderator

Re: Black Horizontal Line Only On Streaming Apps?

Hey @Varvil49

Thanks for reaching out here in the Community.

Could you reply here with a photo of the issue occurring? We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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