Solving playback issues

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Cathryn
Newbie

Authentication: What would cause autentication to fail??

The Roku comes up on TV but I am unable to move on from there. In trying to see what the problem was I was told Authentication failed, that authentication ticket mismatched. Now what do I do??

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Ello2022
Roku Guru

Re: Authentication: What would cause autentication to fail??

Is this a Roku TV or a Roku device? What is the model number? Does this happen when streaming a certain channel?

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