Forum Discussion

Diane211's avatar
Diane211
Channel Surfer
2 years ago
Solved

Audio video sync issue with tennis channel

OK....I am not a techy person. LIke everyone else the ROKU green tennis icon didn't work anymore, either on my Roku tv or on my desktop computer. I was able to remove the green tennis app icon and re...
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  • RokuERey's avatar
    RokuERey
    2 years ago

    Hello Community users,

    Thank you for flagging the audio issue with the Tennis Channel. If troubleshooting doesn't work and the issue persists, it's crucial to report it to the channel team for immediate assistance.

    Feel free to return here or let the Community know if there's anything else we can do to assist you further.

    Thanks,
    Rey

Peacefulleigh's avatar
Peacefulleigh
Channel Surfer
9 months ago

It does only happen with Roku, that's true, but on Roku it ONLY happens with the Tennis Channel.  It doesn't happen on ESPN or ESPN+, on NBC or Fox Sports etc etc. And it all started when Tennis Channel went through its remake whenever that was, Spring? There's a glitch in how its delivering through Roku, or something like that....

Indochine's avatar
Indochine
Reel Rookie
9 months ago

It doesn't *only* happen on Roku devices. I joined this forum because I couldn't find any other place discussing this issue, but I use an AppleTV device and the audio lag happens consistently on that device as well. I can't watch live events or replays unless I rewind or forward after every game of a set so the audio will sync. This is definitely some issue on the Tennis Channel's end. If they don't have an arbitration clause, we should consider initiating a class action for this. It's false advertising and breach of contract to say the Tennis Channel works on our devices and it doesn't.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi Community users!

    Greetings from the Roku Community.

    We understand you are having issues with the Tennis Channel on your Roku streaming devices. Please be informed that we are currently coordinating this with the channel provider for review and finding you the best resolution possible. 

    If you haven't provided us with the necessary details needed yet in the investigation, we highly encourage you so, so we can include your device in the process. Please let us know the following:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version

    If you've already provided us with these details, rest assured that the team has already included them in the report.

    In the meantime, your kind understanding is highly appreciated as we work on this.

    Best regards,
    Carly

    • Peacefulleigh's avatar
      Peacefulleigh
      Channel Surfer
      9 months ago

      Roku model 3810x

      software version 13.1.4

      build 1512-50

      GC version 11.3.21

      device id: 2139CO482600

      serial # YH000E482600

      issue ID 00-405-685

      tennis channel version 1.0.29 (but it’s happened since they changed to this new version 1)

    • MichaelDunleavy's avatar
      MichaelDunleavy
      Newbie
      4 months ago

      I am having the same trouble with that audio not syncing to the video on the tennis channel,

       

      Model G140X

      Serial # X01200EL7JJ6

      Device ID. S0LWF48L7JJ6

      Software version 14.1

       

      However, it seems to happen on all of our TVs (they are all ROKU)

       

      • tttrrr's avatar
        tttrrr
        Streaming Star
        4 months ago

        I think Roku and tennis Channel are aware BUT NOTHING BEING DONE!!! I called tennis channel they were clueless or said its not compatible, WHO WITH ROKU on my Sony TV..... Tennis channel seems to have no answers and could care less. Roku no help either.... Im Sure they all know.. Never heard anything back from tennis channel after I told them I dropped them... Its Roku platform that I get the APP from..SOMETHING SMELLS HERE!!!  Good luck