Solving playback issues

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rightisleft2
Level 7

Audio silent for 2 seconds every 40 seconds - appear like a buffering issue.

Dear Roku Community, I have the Roku Ultra device running on the latest system software version v10.0.0 Build 4209.. At about every 40 seconds, the audio is silent for about 2 seconds with the video. I have replaced the Modem with the latest Orbi (netgear) model from BestBuy. I have replaced the router with the latest Netgear model MR60 from BestBuy. Please help!!! I have switched the connection from wireless to wired without progress - still same audio problem. Please help. Cheers, Arthur

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RokuDanny-R
Roku Employee
Roku Employee

Re: Audio silent for 2 seconds every 40 seconds - appear like a buffering issue.

@rightisleft2

Thanks for the post.

Can you please specify the issue you are experiencing? Is this happening on a specific channel or does it happen across all channels? Are you connecting your Roku device directly to your TV or is it connected to any external audio products such as a home theater?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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