Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Audio delay on Amazon Prime only

I'm experiencing an audio delay with Prime only.  Probably started a week ago on the 3810 Streaming Stick + and a TCL 65R635 2020 model.  The delay is around 2400ms which I figured out by changing the delay on my Denon receiver.  My other channels (Netflix, Hulu, HBO, Youtube, etc) are in sync without any issues.

TCL 65R635 is my main unit now and it's A114X with OS is 9.4.0 build 4190-88

Anyone else experiencing this?  Thanks.

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Level 9

Re: Audio delay on Amazon Prime only

Ever since my Roku Express+ 3910 RW updated to software version 9.4.0 about a month ago, the audio is out of sync on several channels, including the Roku Channel and Amazon Prime Video, among others. Many others seem to have the same sync issue on other Roku devices, but there has been no response or fix from Roku. I'm using the device with a traditional TV via the composite AV input. Roku: Can you please help? 


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