Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Itsaname
Level 7

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Model: 3930RW-Roku Express

Model ID: S0092050V36Y

Software Version: 10.0.0 Build 4209-AE

Has been working for over a year in upstairs bedroom. HDCP error started yesterday. We use wi fi to stream as our wired connection is downstairs.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

@Itsaname

Thanks for the post.

We would recommend checking out the information provided by our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fishface
Level 9

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Had the problem more than 6 months ago “cured” with a Roku reset.  Occurred on my Premiere Plus.  No problems with that since.

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Mr_Pink
Level 7

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Hello,

I’m consistently getting HDCP errors. Disconnecting / reconnecting does not solve the issue. 
Model#: 3941X - Roku Express 4K

device ID: S07P217NWMHD

Software versio : 10.0.0.1 - build 4180-CR

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RokuDanny-R
Roku Employee
Roku Employee

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

@Mr_Pink

Thanks for the post.

For more information about troubleshooting steps regarding HDCP errors with your Roku device, visit our Support page here: Fix an HDCP error

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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bobcat1
Level 8

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Hello I am having this problem

SKU#4800R (on box)

4800X in settings???

software 10.0.0 build 4209-C2

ID SO2A215AEXJA

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Rklynch
Level 7

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Model 3930rw, software x00400hcm7a5, device s009205cm7a5   I keep going back to the home screen trying to go to any channel and I get a channel, click on it pick a show, click on it and the screen has the HDMI saying, I can hear the show but not see it.

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Rlarms
Level 7

Re: Roku Express k4 HDCP error

I am getting error code 020 whenever I try to play any video on my new Roku Express. I set the roku up on Sunday. It worked perfectly for 2 days and now nothing. 

I have model number 3930X, software version 10.5.0, build 4174-Ae

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Bob25
Level 7

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

Yes, I’m seeing this error on a new Roku that I’ve just setup with my TV. The TV is an older Samsung unit. Here’s the info you requested:

Model - 3941X - Roku express 4K+

Device ID - S07P216WPPG7

Software - 10.5.0 build 4167-CR

Isuue occurred immediately upon setting up device on my TV. Roku Home Screen displays fine, but once I try to stream, I sometimes get a blank, purple screen (which can sometimes be resolved by cycling through the inputs). And if that does go away, when I try to play something, I get audio but no picture. Eventually, the HDCP error screen will come up. 

FYI, I have a newer Samsung TV that works Ok. Both show 1.4 generation of HDCP.  The older TV shows a max display of 1080i, while the newer is 1080p. 

I appreciate any help you can provide. 

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LouV1
Level 7

Re: Are you seeing HDCP errors on Roku Express 4K+ device?

i get error code 020....to play this content, all hdmi connection   

must support bandwidth digital content protection (hdcp).  i did what it said but still can't get netflicks 

i went togo.roku.com/hdcphelp

page does not come up

it plays prime, fox nation etc....  just wont play netflix...

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