Forum Discussion

Gramma21's avatar
Gramma21
Binge Watcher
5 years ago
Solved

All my Rokus keep going back to home screen

I'm having a problem. My Roku won't interrupt if we're watching a movie, but if we set it on pause or the movie ends and we leave it on the channel, after about 15-20 minutes it will go back to the h...
  • RokuEuniceL's avatar
    2 years ago

    Hi Gramma21,

    Thank you for posting in the Roku Community!

    We appreciate you letting us know about your problem streaming on your Roku devices. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.

    • How far are your Roku devices from your network router?
    • Have you tried restarting your network router?
    • Are you getting any error messages or error codes when trying to play content?
    • Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify)

    Kindly try restarting your system and restarting your network router to see if it does anything. We'll anticipate your updates.

    Kind regards,
    Eunice