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AlmightyPeanut's avatar
AlmightyPeanut
Reel Rookie
2 years ago

All apps/channels painfully slow after update 9/19/2023

After the most recent update to my TCL 75R635's apps are extremely slow.  Never had an issue in Prime video, Netflix, etc but now there's a tremendous lag when navigating the apps.  Moving around the home screen to choose an app, setting, etc is fast and fluid.  Once I enter ANY app, everything is painfully slow.

 

Tried using the not-so-secret code on the remote where the TV reboots after 30s or so and that changed nothing.  Did a complete factory reset much to my dismay and still nothing.  This happened IMMEDIATELY after the most recent update from 9/19/2023 12.5.0 build 4165-88

 

Anyone else have this issue?  I found similar older topics from Google pointing to these forums and folks had similar issues where the common response was factory-reset or the not-so-secret code and the results have been hit or miss.

 

Any help would be greatly appreciated.  Even YouTube is nearly unusable just navigating to a video - nevermind searching.  My Fire Sticks, WebOS and AndroidTV devices are fine - has nothing to do with connectivity. 

app playback

16 Replies

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  • optikhog's avatar
    optikhog
    Roku Guru
    2 years ago

    Having same issue, had to restart the TV twice last night while just watching Live TV

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thanks for posting here at the Roku Community, AlmightyPeanut.

    We appreciate you for bringing this to our attention, and we sincerely regret any trouble this may have caused you. No worries; the appropriate Roku team would be more than willing to further review your concern and find you with the best resolution possible. Would you mind providing us with a video of it for reference? Furthermore, kindly provide us with the following details below for us to be able to forward this effectively.

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response!

    Kind regards,
    Carly

    • NeverVeryHappy's avatar
      NeverVeryHappy
      Channel Surfer
      2 years ago

      Experiencing the same thing on my Roku Ultra. Not very pleased right now.

      • NeverVeryHappy's avatar
        NeverVeryHappy
        Channel Surfer
        2 years ago

        Model: 4640X - Roku Ultra

        Serial number: YP0079753439 (7LC687753439)

        Software Version: 12.5.0 • Build 4165-29

        GC version: 10.1.25

        Timestamp: 2023-09-22T04:08:06Z

        Issue ID: 39-380-408

  • jeffjohnson123's avatar
    jeffjohnson123
    Newbie
    2 years ago

    Experiencing the same issue. 

    Model 4800X - Roku Ultra
    Software Version 12.5.0 - build 4165-C2
    Uptime 1 hr 28 min
    Device ID S02A2086UMXA

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Vgatkinson1 and jeffjohnson123,

      Thanks for sharing the experience you've had with this issue.

      Kindly provide us with the required details asked for by RokuCarly in the above post. These details will be essential in resolving this concern with our appropriate Roku team.

      On the other hand, if you are already able to provide this information, please be aware that the information provided has already been forwarded to our appropriate team for further investigation.

      Feel free to contact us if you have clarifications.

      Sincerely,
      Janadee

      • optikhog's avatar
        optikhog
        Roku Guru
        2 years ago

        Model 43S435 - TCL Roku TV
        Software Version 12.5.0 - build 4165-CG
        Uptime 2 hr 8 min
        Device ID S0A9G1DXNH3A

  • mja315's avatar
    mja315
    Newbie
    2 years ago

    Not exactly all apps/channels for me:  I use only 4 regularly on my Roku Ultra (although I have many more installed).  YouTube and Prime Video seem to be OK, but Plex and Philo are unbearably slow.

    Model: 4640X - Roku Ultra

    Serial Number: YP00H3669090

    Device ID: 7LC68H669090

    OS version: 12.5.0 - build 4165-29

    Issue ID: 90-385-795

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Dear mja315, 
      Thank you for your post. 

      We appreciate your input and will share it with our engineering team. We will post an update here as soon as information about this becomes available. 
      Best regards, 
      Rey