Solving playback issues

[Ben_NC]

After installing "Adventures with a Purpose" streaming app and launching I only get a black screen. I have tried uninstalling, rebooting, reinstalling, rebooting again... nothing seems to fix the app from launching and showing just a black screen. 

[RokuEmmanuel-D · Accepted solution]

Glad to see you here in the Roku Community, @Ben_NC!

Thanks for informing us about the playback issue you've experienced with the "Adventures with a Purpose" App. We'd like to assist. 

Is this the only channel that's having a playback issue? If so, we would recommend reaching out directly to their customer support team for further assistance. 

We are hoping that this gets sorted out for you soon!

Best,
The Roku Community Team