Solving playback issues

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Ash_lee95
Level 7

AWR Missing, But Connected

Recently attempted to reset my Roku because the remote was not working. After reset, I got a pop-up that states "Missing Advanced Wireless Receiver." Everything is set up and plugged in correctly as my Roku was working perfectly up until recently. Any tips on how to get it to recognize the AWR is connected? 

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: AWR Missing, But Connected

@Ash_lee95-

I hope you can get this working.  Since the SS+ can only connect to your net via wifi a working AWR is essential.

Have you tried giving your Roku a restart?  Settings > System > System restart .

I wonder if your Roku could be misinterpreting a loss of internet connection as an AWS problem (my own SS+ has never done that on a loss of connection, but I'm grasping at straws here).  This has always worked for me to re-establish my net connection when it has been lost or not performing well:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jnorth
Level 7

Re: AWR Missing, But Connected

Hello, I have the same issue - 1 out of 5 devices I bought has this error straight out of the box. I have tried the reset button, swapping to different stream stick, etc. The issue follows the integrated awr cord to different tvs and stream sticks. 

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renojim
Community Streaming Expert

Re: AWR Missing, But Connected

@Jnorth, there isn't a fix other than getting a new cable.  People have been known to purchase a new stick, swap out the cable, and return it, so perhaps you got one of those.

Roku Community Streaming Expert

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I am not a Roku employee.
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