Solving playback issues

[RokuTakashi]

Thanks for the response, @recoil

We appreciate your understanding.

If there's anything we can do to further assist you aside from this, please don't hesitate to ping us or get our attention. It's always our pleasure to assist.

Best wishes,
Kash

[AL17]

Hi John, 

my Roku express keeps shutting down and going back Home Screen whenever I’m watching any apps, Hulu - Disney - Netflix - doesn’t matter. I’ve looked for Roku updates, app updates, deleted apps, factory reset Roku, nothing has helped? Do they just go bad after awhile? I feel like it’s less than 2 years old…

[RokuEuniceL]

Hi @AL17,

Greetings from the Roku Community!

We'll be glad to assist you with your streaming problem with your Roku Express. We'd like to know more about it so we can further assist you. Please provide us with more details.

• How are you powering your Roku Express? 
• Have you tried restarting your network router?
• How far is your Roku Express from your network router?
• Are you getting any error messages or error codes when trying to play content?

With more details, we can determine what went wrong to further assist you.

Kind regards,                                                                                                                                      Eunice

[recoil]

Here's some more info for you. I forgot I had a third Roku in the house, down in my workshop. It's the first I ever got (see photo).

I was down there tonight and tried getting ABC and it does get ABC! I checked the version and it's 5.21 Build 0.

I went and checked the 2 Rokus I have been having an issue with and now they work. Last time I checked (see photos in previous post) they were at version 5.20, now they are also at 5.21.

Seems ABC did a software update that has finally fixed the problem.