Solving playback issues

[natsnd]

I recently replaced an older Ultra with a 4850RW, and I have experienced a problem with some Dolbyvision movies and series on Netflix.

While the new player is outputting Dolbyvision normally on some Netflix offerings, and on every other streamer offering it, I have seen what appear to be frame rate peculiarities on recent Netflix releases, notably the Pablo Larraín film “Maria,” and the series “Black Doves.” These are apparent in motion and panning shots, and they disappear when I force the 4850RW out of Dolbyvision.

Has anyone noticed this as well?

[RokuRiamie-D]

Hi @natsnd,

Welcome to the Roku Community!

We understand that the Pablo Larraín films " Maria” and “Black Doves” series do not work with your Roku Ultra 2024 model in Dolby Vision mode. We would like to take a closer look into this issue.

Could you please provide us with a photo of the TV screen showing the issue? It could help us investigate the issue further. How do I insert an image in a post?

We look forward to your response.

Cheers,
The Roku Community Team

[natsnd]

Stills aren’t effective at capturing what looks like frame rate issues; thus I can’t upload any.

Perhaps you’re right (in what seemed to be your original reply) about this being a problem to present to Netflix, but in my long experience with products that regularly require software or firmware updates, including previous Roku streaming devices, it is the device manufacturers and their software engineers who make changes to the operating software to compensate for issues specific to their devices. 

I don’t think Netflix is the responsible party in this case. They have way too much “skin in the game” with creators of their content to drop offerings that don’t display properly.

I was actually hoping that other members of the Roku community had seen the problem and could help find solutions.

[RokuRiamie-D · Accepted solution]

Thank you for your response @natsnd!

Please try contacting Netflix channel support directly for further assistance. They maintain and develop their app through the Roku streaming platform.

You may reach them here: NetFlix Channel | Contact Us

Thank you for your understanding, and we hope to get this sorted out soon.

Best,
The Roku Community Team