Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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GreenMotion
Level 7

[10.5] Channels keep closing after a short successful "play" period after update to 10.5

Turning on my Roku this morning, I was greeted with the 10.5 upgrade message. Everything seemed fine, but after playing DirectTV stream for 30 mins or so, it dropped me back to the main menu.

I restarted the channel, it played successfully for a bit, and once again dropped me back to the Roku main menu.

To clarify, these were not "are you still watching? events". It dropped me back to the menu - without any message or warning - after a very brief watching period. I haven't been able to time it yet, but I'd say 30-45 mins.

 

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2 REPLIES 2
makaiguy
Community Streaming Expert

Re: [10.5] Channels keep closing after a short successful "play" period after update to 10

Roku operating system version 10.5, which is currently rolling out, has added a new "Power" item in the Settings > System menu for some Roku models.

If you have this "Power" item, under "Auto power savings" see if deactivating "After 20 minutes of no interaction" fixes the problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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GreenMotion
Level 7

Re: [10.5] Channels keep closing after a short successful "play" period after update to 10

Thanks. My Roku doesn't seem to have that setting though.

It's a 4230X - Roku 3

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