Smart home app

[Truckerwarren]

I purchased and installed indoor smart plugs and color changing bulbs today. The app tells me when I try to connect to the devices "connection failed" it follows with suggestions of what to do such as re-entering my wifi password, verifying I'm connecting to a 2.4 GHz connection and restarting my router and or modem. All of which I have done multiple times. Still no connection, even if the devices are right next to my router. Any suggestions please of things I should try to make these work before I return them to the Walmart and drive another 30 minutes more to purchase CYNC devices which I already have working in my home. 

[RokuTakashi · Accepted solution]

Hi, @Truckerwarren

Thanks for posting, and welcome to the Roku Community. 

We appreciate you for reaching out to us for support, and we'd be glad to assist. Let's troubleshoot your Roku Smart Plugs and Smart Bulbs to resolve the issue at hand. We'll provide the steps below, and kindly follow the instructions stated.

Restart the Smart Bulb.

• If you are restarting a Roku Smart Bulb SE (Color) or Roku Smart Bulb SE (White), turn off the bulb manually with the light switch and then turn it back on.

Restart the Roku Smart Plug.

• If you are restarting a Roku Indoor Smart Plug SE or Roku Outdoor Smart Plug SE, unplug the smart plug from the power source and then plug it back in.

After performing the steps above, re-set up your Roku Smart Bulb and Roku Smart Plug. For more guides and steps to accomplish this, kindly visit Roku's official support article in.

How to set up your Roku Smart Bulb SE and How to set up your Roku Indoor Smart Plug SE.

If there's anything we can do to assist you further besides this, please let us know.

Best wishes,
Kash

[Truckerwarren]

Thank you for your response. I did just that after getting home from work today and everything set up as it should. All is good.