Forum Discussion

Krista52's avatar
Krista52
Channel Surfer
9 months ago

Roku camera app freezes when viewing live stream

I’m trying to watch the Roku camera app on my Roku tv but it comes on and then freezes on the last thing it saw when I clicked the app. It’s working fine on my phone but I’m using my phone and want t...
Cyberghost36's avatar
Cyberghost36
Newbie
9 months ago

I have an Indoor SE camera in my house. I use the app religiously and everything is working good through the Roku Smart home on my cellphone. I had it playing through two TV and it works fine on 1/2. 

I have a specific TV in my house, in which is also a Roku TV, that will not livestream the camera.

It used to work, but suddenly it stopped. You open the camera, and it’s already immediately frozen. Everything else works except this one TV. 

I have reset everything, deleted the camera and readded it, I have reset the camera, etc. 

Please help! 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Cyberghost36,

    Welcome to the Roku Community!

    We're here to assist you with your concern about the Roku Camera app on your Roku TV that freezes when viewing the live stream.

    We have coordinated this already with our Roku-appropriate for review. For us to look closely into the issue we would like to have the following details below:

    • Roku TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (Highlight the Roku camera app and press the Start button (*))
    • Roku Camera model

    Thank you for your understanding. We look forward to your response.

    Regards,
    Riamie