Forum Discussion

JLO80's avatar
JLO80
Newbie
10 months ago

Notifications saying I’m signed out but I’m not I’ve done everything to reset sign in again

I have received over 50 messages that I’m signed out. But I’m not? I’ve done everything to resolve!! Help plz!? Scam?? 

4 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi JLO80,

    We understand that you may be receiving messages stating that you have been signed out. No worries, we are more than willing to help you with this.

    To further assist you, please provide us with the following details.

    • What Roku device are you using?
    • When did you start to experience the issue?
    • Did you receive an update before you experienced the issue?

    Providing this information will help us to look closely into this issue. Please keep us posted.

    Regards,
    Riamie

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    10 months ago

    JLO80-

    • Notification from whom?  Roku?  Some channel or other?
    • Delivered how?  Email?  Text message on phone?  Something on screen?
    • Can you post the full text or a screen shot of one such notification?

     

  • Oceankissed's avatar
    Oceankissed
    Channel Surfer
    10 months ago

    I am getting them too. Rather than my normal notifications about which camera has movement it is sending you have been signed out.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, Oceankissed 

      Thanks for posting here in the Roku Community.

      We appreciate you for letting us know about the issue you have encountered with notifications with the Roku Smart Home app, and we'd like to investigate this issue. Can you please provide the information below:

      • Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
      • Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
      • Mobile device brand, model, and OS version.
      • Screenshot of the Notifications.

      In addition, we recommend uninstalling the Roku Smart Home app, and installing it once more to see if this resolves the issue.

      Please keep us posted.

      Best wishes,
      Kash