Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
wrf1
Newbie

dialog box stays on screen all the time

Jump to solution

I just installed a new Roku Ultra and everything went fine except there is a dialog box saying: (additional settings have been detected for the currently connected Roku. Select `accept` button and set it up to control the Roku with your magic remote faster without lagging. Do you want to set up universal control settings?) there`s also a decline and block button. This dialog block sits on top of the screen and cannot be manipulated with the remote. I`ve tried all the re-sets and un-plugging multiple times and it just keeps coming back.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
Strega2
Roku Guru

Re: dialog box stays on screen all the time

Jump to solution

Yes, that one won't be able to interact with something overlayed by the TV.

Banned but back. Because why not?

View solution in original post

0 Kudos
4 REPLIES 4
Strega2
Roku Guru

Re: dialog box stays on screen all the time

Jump to solution

When you say "cannot be manipulated with the remote" do you mean your magic remote?  (Which is an LG product I believe.)  If you try to run your TV's GUI from the Roku remote, that won't work.

Banned but back. Because why not?
0 Kudos
wrf1
Newbie

Re: dialog box stays on screen all the time

Jump to solution

i`m using my roku remote

0 Kudos
Strega2
Roku Guru

Re: dialog box stays on screen all the time

Jump to solution

Yes, that one won't be able to interact with something overlayed by the TV.

Banned but back. Because why not?
0 Kudos
wrf1
Newbie

Re: dialog box stays on screen all the time

Jump to solution

ok, i used the tv remote and got it off. I thought it was a Roku info box.

 

Thanks!

0 Kudos