Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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KevL
Channel Surfer

Re: Wrong serial number was registered

Thank you so much for your concern and effort, AvsGunnar! My sincere appreciation to Michelle3 too!

RokuMary-F
Community Moderator
Community Moderator

Re: Wrong serial number was registered

Hi @KevL,

Thanks for posting in the Roku Community!

I can see that you’ve been in contact with our support team regarding your HDMI extender concern. Rest assured that I’ve followed up on your support request.

We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.


Best regards,
Mary

KevL
Channel Surfer

Re: Wrong serial number was registered

Thank you, RokuMary-F. I'll be looking forward to hearing from the Roku support team with some suggestions.

Re: Wrong serial number was registered

Hello!

I am having the same problem. I’ve filled up the form at my.Roku.com/hdmi to request the free extensor, but after clicking on the confirmation button, a message pops up telling me the serial number is wrong, even though I copied and pasted from the device linked in the Roku app. Please help.