Forum Discussion

KevL's avatar
KevL
Channel Surfer
3 years ago

Wrong serial number was registered

I installed a Streaming Stick 4K about a week ago. When it works, it delivers excellent video and audio together. However, it has constant connection issues and I have to go through unplug/plug proce...
TV & Player Setup
AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

KevL 

Certainly could still just be the order form still having an issue as reported by others.

Will tag RokuMary-F and RokuKariza-D and see if they can help get you this extender since you posted your serial numbers in previous posting above.

 

KevL's avatar
KevL
Channel Surfer
3 years ago

Thank you so much for your concern and effort, AvsGunnar! My sincere appreciation to Michelle3 too!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi KevL,

    Thanks for posting in the Roku Community!

    I can see that you’ve been in contact with our support team regarding your HDMI extender concern. Rest assured that I’ve followed up on your support request.

    We sincerely appreciate your patience. Keep an eye on your email, a member of our support team will be in contact.


    Best regards,
    Mary

  • KevL's avatar
    KevL
    Channel Surfer
    3 years ago

    Thank you, RokuMary-F. I'll be looking forward to hearing from the Roku support team with some suggestions.

  • Angelantoine's avatar
    Angelantoine
    Newbie
    2 years ago

    Hello!

    I am having the same problem. I’ve filled up the form at my.Roku.com/hdmi to request the free extensor, but after clicking on the confirmation button, a message pops up telling me the serial number is wrong, even though I copied and pasted from the device linked in the Roku app. Please help.