Roku setup

[EsssBeee]

Cello is a brand of TV manufactured in the UK, could we please have them added to the TV database? They a range of TV's that are ideal for Roku. 

I have a C2424SH that I would like to use with my 4K Streaming stick.

[Monster77]

I also have a cello tv that I can’t control with my Roku remote. Please help!

[JWS9518]

There are tons of different obscure brands, but you could try using a different brand in the TV setup and see if that works.  I looked up TV remote codes and there are several good, compiled lists out there.  Just do a search for TV remote codes and your TV brand and you will find a good list.  I found the codes for your TV brand and compared it by doing a find on the page and found several other brands that use the same remote codes.  Some of those may be supported in Roku.  One of those listed with one of the same codes is Onn, so you might want to try that first.  There are several others that use the same codes as well, most are small unknown brands, but there is also Bush, Dual, Goodmans, Prosonic, Teac, among others.  No idea if they are supported, but that is a good starting point.

[EsssBeee]

Sadly that doesn't work. I spoke with Cello, they gave me a comprehensive list of 'other manufacturers' that I should try, none do.

[Monster77]

I tried several others too, none worked. 
it needs Roku to provide compatibility with their remote controls. With all the others accounted for it shouldn’t be too much to ask. Cello sell literally thousands of TVs a month in the UK and abroad so it really should be done. 
Mine is a big one too - 75”. Would rather not have to change just because the remote is incompatible. 

[EsssBeee]

Also, Cello make tv's with Roku built in, its not like they haven't heard of Roku!

[JWS9518]

Sorry it didn't work.  Maybe someone else has a suggestion.  Unfortunately, there are hundreds of brands out there and Roku will license their software to pretty much anyone, so I guess it will be up to them to provide support if they deem the brand significant enough to add to their database.  

[Monster77]

So just out of interest, is this not the place to request that? If not, where can a request be submitted? 
Cello are definitely not a small brand, certainly bigger than many on the list already.
 

[JWS9518]

Well, I would assume that this is as good as a place as any and it will get forwarded by the moderators, but I cannot say if and when they will implement your suggestion.  This is mostly a user help forum, which is why I offered my suggestion to try.

[Monster77]

Thank you - appreciated the attempt 🙂 

hopefully they’ll pick up on this - there are tens of thousands of Cello TVs all over the country so it certainly needs some attention!