Thanks for the note.
If you are unable to update the Roku device, we would recommend taking a look at the troubleshoot steps provided by our Support page here: What should I do if my Roku® device is unable to update software?
Thanks,
Danny
Thanks for the note.
If you are unable to update the Roku device, we would recommend taking a look at the troubleshoot steps provided by our Support page here: What should I do if my Roku® device is unable to update software?
Thanks,
Danny
Not a solution. If I have a functional internet connection (and even the Roku itself will confirm that, with both wired and wireless) and it still can't run the update, there needs to be further troubleshooting than a dismissive "well this should work" answer. I AM tech-savy, and already worked past the standard network troubleshooting, and need to move on to the "here's how you do an override upgrade update, using a file from the following ftp site" method.
I bought this Roku device yesterday in order to watch Disney plus on my tv and have the same problem with trying to update software,- it just won't work. Obviously this Roku company isn't very good, so I will be going back to Best Buy and returning this device.
Thanks for the post.
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating your Roku device and set it up. Then once your device has been setup, try switching back to your home wireless network.
Keep us posted with what you find out.
Thanks,
Danny
I'm with you. If I can't find help in 10 min I'm returning this stupid thing
Thanks for the post.
Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
