Forum Discussion

Kaylasim's avatar
Kaylasim
Newbie
4 years ago
Solved

Unable to control Apex TV with my remote

My Roku express+ will not connect to my Apex tv. It says it’s not compatible to my tv.. I specifically got this one for the power/volume but the remote won’t work at all. What the heck. Any advice? I attempted to return since I bought the protection plan, protection plan referred me to roku.com. I feel like I’m going in circles and cannot return this item

TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Penguinmomma,

    Greetings from the Roku Community!
    We understand you're having trouble controlling the volume of your TV since the Roku remote will not pair. We're happy to assist you. Please try these troubleshooting steps below:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select Remote.
    5. Choose your voice remote from the list and select Set up remote for TV control.
    6. Follow the on-screen prompts to complete the process.

    Please let us know how it goes.

    Best regards,

    John

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Penguinmomma,

    Thank you for keeping us posted here in the Roku Community!

    We will be more than happy to assist you further with your Roku remote issue. Please try to unplug the Roku and its power cable, wait 10 seconds, and plug them back in again to reset the Roku. This can sometimes get the remote to work again, letting you adjust the volume. Change the HDMI port: Plug the Roku into a different HDMI port.

    If the problem still continues, please keep us posted.

    Best regards,

    John

10 Replies

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    4 years ago

    Where did you purchase the device?  I don't think the protection plan is your correct route since the device is not broke.  If I understand correctly the device works but the remote will not control your TV.  Is that correct?

  • Penguinmomma's avatar
    Penguinmomma
    Reel Rookie
    2 years ago

    I have an Apex Digital TV and cannot get my Roku Ultra LT remote to pair with it for volume. I have tried Toshiba, RCA, and all of the names that came up when I typed those in. Anything else I can try?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Qunesha12,

      Welcome to the Roku Community, and thanks for keeping us posted!
      We'd like to know more about the issue that you're having with the Roku remote since it can't control the volume. What kind of Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku stream bar, Roku TV-Specify) Is your Roku device or TV connected to your Wi-Fi?

      With detailed information, we will be able to assist you further.

      Thanks,

      John

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Penguinmomma,

      Greetings from the Roku Community!
      We understand you're having trouble controlling the volume of your TV since the Roku remote will not pair. We're happy to assist you. Please try these troubleshooting steps below:

      1. Press the Home button on your Roku remote.
      2. Scroll and select Settings.
      3. Select Remotes & Devices.
      4. Select Remote.
      5. Choose your voice remote from the list and select Set up remote for TV control.
      6. Follow the on-screen prompts to complete the process.

      Please let us know how it goes.

      Best regards,

      John

      • Penguinmomma's avatar
        Penguinmomma
        Reel Rookie
        2 years ago

        Thank you John. I did follow those steps and the music still plays. Like I said in my previous post I also tried saying I had other brands of tv and am still not having any success.