Roku setup

[ericbayuga]

I phoned PLDT about this issue they have no idea how to fix the problem so they just created a ticket and send it to the next level of support. A few weeks after they have reached out and said this is a known issue with roku and they do not have fix for this yet. And suggested canceling the service instead. They have waived the pre-termination fee for me. With this,,, i guess will just throw this device to the garbage. Its very stressful to deal with this anyways.

[toots_3020us]

I try to bring this device to pldt service center, they told me, its a known issue of roku and they cant no longer at help. As this device is from roku company, maybe you could help me solve this issue, i think by re flashing the device with new firmware can solve the problem. Can you provide me the link where to download the firmware? 

[toots_3020us]

Same thing happen to me, waste of money, now my tvolution box is idle. Roku company must help us solve this problem, because its manufactured by them. Its a shared responsibility

[toots_3020us]

Same problem here, roku company must help us. 

[toots_3020us]

I bring this matter to pldt Technical support, They told me its a known issue from roku powered tvolution and at present they cant do any thing regarding this matter, instead they refund the pretermination fee. What  will i do now to this device, please help us roku company since this device came from you. 

[ericbayuga]

I had search online on how to update or change its firmware... but there is no way to make this changes. Im not gonna buy any roku device even if there is available online.