Forum Discussion

AshleyPrimeaux's avatar
AshleyPrimeaux
Newbie
6 months ago

Tv not connecting to my network

My TCL Roku tv unexpectedly will not connect to my wi-fi (that it was connected to yesterday). My other Roku devices are connected as are out phones and other devices in the house. Nothing has changed other than turning the tv off yesterday and back on today. I have checked my Wi-Fi signal, I have checked connectivity if all other devices with no issues. I have unplugged the tv for 30-35 seconds as my cable provider suggested with no luck. The Wi-Fi network shows up on available options but the tv will not connect to it. I tried using my phone’s hotspot and the tv would not connect to that either

TV & Player Setup

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    6 months ago

    AshleyPrimeaux 

    Try rebooting the router (even though everything else is working fine) and try performing a Network Connection Reset on the RokuTV. (Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection).

    A little weird that it won't connect to either the hotspot or the home network though.  Am assuming the hotspot password is different than the network password?