Roku setup

[Jen7148]

I got the email I have done factory reset. And regular reset. It won’t work. 

[AvsGunnar]

@Jen7148 

Does any of the info provided in this link help?

https://community.roku.com/t5/Getting-Started-Setup-How-to/The-activation-link-in-my-email-will-not-...

[Hecate100]

I have this problem as well.  I have unplugged both my router and my Roku and plugged them in again in sync, then router first and Roku second.  The latest I got is an email with a link that, once clicked, results in a page telling me "Sorry, page not found".

I have tried 5 times in total.  It must be said, the Roku has no problems connecting with our internet.

[RokuMary-F]

Hi @Hecate100,

Welcome to the Roku Community!

If the issue still persists with activating your Roku device, kindly provide the serial number of your Roku device so we can assist further.

Keep us posted with the details.

Best regards,
Mary

[Hecate100]

Just post the serial here in Community?

[RokuMary-F]

Hi @Hecate100,

Thanks for the quick response.

Yes, please. You may provide your serial number on this post. 

Once I have the information, I'll be able to pass it along to our Support team who can assist you further.

Best regards,
Mary

[Hecate100]

Roku Premiere Model 3920X

SN K4216A882498

[RokuMary-F]

Hi there @Hecate100,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you via email.

If you still need help, please don't hesitate to keep us posted.
Best regards,
Mary

[aaronberlinwfu]

I cannot get my activation link to work on my new Roku stick either. I have reset the roku to factory settings, used different e-mail addresses, used different web browsers (Safari and Chrome). Every e-mail I receive I click on the activation link and it continues to say that the link is expired. I'm at my wits end

[RokuMary-F]

Hi @aaronberlinwfu,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help.

If you do not receive an activation email from Roku after completing the activation steps, there are a few things to check to ensure you are able to receive the email and complete activation. If you still do not see an activation email in your inbox, try the following:

• Wait a bit longer. In some cases, it can take several minutes before you receive the activation email. Be sure to wait a few minutes before moving forward with troubleshooting steps.
   
• Confirm that you entered your email address correctly. Email addresses are not case sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
   
• Check your spam folder. Your email may be set up to automatically block emails from unrecognized senders and place these messages in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email and other Roku emails appear in your inbox.

For more information, see this additional resource: How to activate or link your Roku® streaming device | Official Roku Support 

If the issue is still not solved, please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Best regards,
Mary