I was able to do a reset on my Roku Stick 4K by pushing and holding the reset button until the device blinked. I put batteries in the remote after that and it paired to the stick. I had to re-input network and Roku account credentials.
I just bought a TCL 75R635 Roku TV from BestBuy, However its stuck on the Let's get started page. The remote doesn't work at all. I have also tried by reset however, nothing works. When I press the reset button long, TV enters into a recovery mode but I not action from the remote what so every. Details of the devices are below:
Serial Number: X00300KL7AHV
Device ID: S05GY19L7AHV
Roku TV: A115X
RCL Model: 75R635
Thanks for reaching out here in the Community!
Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
All the best,
Roku Express Brand new just out of box, tried 2 sets of brand new batteries. 2 different tvs, reset internet, reset device everything that the roku website suggests doing and its still stuck on the let's get started select a language.
I used my camera to see if the IR was working and all buttons except left right and okay work.
I live an hour away from the closest city that sells these and am honestly utterly disappointed.
Hoping you can fix this, but i definitely wouldn't recommend this to anyone seeing as it seems like a common problem.
Looks like I solved it. I plugged the power supply into the TV USB instead of the mains.
I suspect the restart you got from unplugging/replugging was actually what solved your problem rather than powering via the tv's USB port.
There are two potential issues with using the tv's USB port. Possibly neither of them will apply to you. But just in case...
Rebooting hasn't worked for me at all. Holding down the reset button has no effect. Unplugging everything and then plugging everything back in hasn't worked. Any other ideas?
@NotCreative, I understand your frustration. I'd return it, but it seems like that might be more hassle and costly than it's worth. Since it sounds like the remote is faulty, you can go to pretty much any big box store and pick up a cheap universal remote that supports Roku. There's no way to set it up without a working remote.
If you decide to return it:
I had the same problem, tried EVERYTHING suggested, finally I removed the power cord connected to the back of TV and turned it around. It worked. Mind you, the TV was powering on and stuck on lets get started before I did that. Works fine now.